Refund policy

Last Updated: 13 August 2026

At FLOWERS BLOOMS, operated by FLOWERS & BLOOMS LTD, we want you to be happy with your purchase. This Refund & Returns Policy explains your rights and the process for requesting a return or refund.

1. Your Right to Cancel

If you are purchasing as a consumer in the UK, you may generally have the right to cancel an order for eligible products within 14 days of receiving the goods, without giving a reason, subject to the exclusions below.

To exercise your cancellation right, please contact us at help@flowers-blooms.com before the applicable cancellation period expires.

2. Flowers and Perishable Products

Because fresh flowers are perishable goods, they may be excluded from the standard 14-day cancellation right where the flowers deteriorate or are otherwise unsuitable for return because of their nature.

If your flowers arrive damaged, wilted, defective, or otherwise not as described, please contact us promptly at help@flowers-blooms.com. We will review the issue and, where appropriate, offer a replacement, refund, or another suitable remedy in accordance with your legal rights.

3. Vases and Other Non-Perishable Products

For eligible non-perishable products such as vases, you may generally request a return within 14 days of receiving your order if you change your mind, subject to applicable UK consumer law.

Returned items should be in an appropriate condition, with reasonable care taken while they are in your possession.

4. How to Request a Return or Refund

Please email help@flowers-blooms.com with:

Your order number
Your name
The product you wish to return or request a refund for
The reason for your request, where applicable
Photographs if the product arrived damaged or defective

Our support team will provide instructions for the next steps.

Please do not send products back without contacting us first, as this may delay the processing of your request.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include photographs of the product and packaging where possible. We will assess the issue and provide an appropriate remedy in accordance with your statutory consumer rights.

6. Refunds

Once your refund has been approved, we will process it using the original payment method where possible.

Refund processing times may vary depending on your payment provider or bank.

Where you are legally entitled to a refund following cancellation, we will process the refund within the timeframe required by applicable UK consumer law.

7. Return Shipping Costs

If you are returning an eligible non-perishable item because you have changed your mind, you may be responsible for the cost of returning the item unless we have stated otherwise.

If an item is faulty, damaged, incorrect, or does not conform to the contract, we will handle the matter in accordance with your statutory rights.

8. Exchanges

If you would like to exchange an item, please contact us at help@flowers-blooms.com. Exchanges are subject to product availability and applicable consumer rights.

9. Statutory Rights

This policy does not affect your statutory rights under UK consumer protection law. Nothing in this policy is intended to limit or exclude any rights that cannot legally be limited or excluded.