Shipping policy

Last Updated: 13 August 2026

At FLOWERS BLOOMS, operated by FLOWERS & BLOOMS LTD, we are committed to delivering your flowers and vases safely and as quickly as possible.

1. Delivery Area

We currently ship orders within the United Kingdom.

Orders are dispatched from:

FLOWERS & BLOOMS LTD
Unit 12e Hepworth Business Park
Coedcae Lane
Pontyclun
Wales
CF72 9FQ
United Kingdom

2. Processing & Dispatch

Orders are processed and dispatched as quickly as possible after payment has been successfully received.

We aim to dispatch orders promptly so that they reach you within our stated delivery timeframe.

3. Delivery Times

Our standard delivery time is 1–2 working days from dispatch.

Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, severe weather, public holidays, or other unforeseen events.

Orders placed on weekends or public holidays may be processed on the next working day.

4. Delivery Address

Please make sure that your delivery address and contact details are correct when placing your order.

We cannot be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated delivery information supplied by the customer.

If you notice an error in your delivery address, please contact us as soon as possible at help@flowers-blooms.com. We will do our best to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.

5. Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us at help@flowers-blooms.com with your order details.

We will investigate the delivery with the relevant courier and work with you to resolve the issue as quickly as reasonably possible.

6. Damaged Items

We take care when packaging flowers and vases for delivery. If your order arrives damaged, please contact us at help@flowers-blooms.com as soon as possible after delivery.

Where appropriate, please provide photographs of the damaged item and its packaging so that we can assess the issue and assist you with the appropriate resolution.