Terms of service

Last Updated: 13 August 2026

Welcome to FLOWERS BLOOMS. These Terms of Service govern your use of our website and your purchase of flowers, vases, and other products from FLOWERS & BLOOMS LTD.

By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. About Us

Our business details are:

FLOWERS & BLOOMS LTD
Unit 12e Hepworth Business Park
Coedcae Lane
Pontyclun
Wales
CF72 9FQ
United Kingdom

Email: help@flowers-blooms.com

2. Using Our Website

You agree to use our website only for lawful purposes and in a way that does not:

Violate any applicable laws or regulations
Attempt to gain unauthorised access to our website or systems
Interfere with the operation or security of our website
Use our website for fraudulent or harmful purposes
Copy, reproduce, or misuse our website content without permission

We reserve the right to restrict or suspend access where we reasonably believe these Terms have been breached.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device or screen.

Where products include fresh flowers, natural variations in colour, size, shape, and appearance may occur. Flowers are natural products, and individual stems and arrangements may not be identical to photographs shown on our website.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you and, where appropriate, offer a suitable alternative or refund.

We reserve the right to limit quantities or discontinue products where necessary.

5. Orders

When you place an order, you are making an offer to purchase the products selected by you.

After placing an order, you should receive an order confirmation. Receipt of an order confirmation does not necessarily mean that the order has been accepted if there is an issue with availability, pricing, payment, or other circumstances.

We reserve the right to cancel an order where there is a legitimate reason to do so. If we cancel an order after payment has been taken, we will arrange an appropriate refund.

6. Prices and Payment

Product prices are displayed on our website.

Any applicable delivery charges will be shown before you complete your purchase.

You must provide accurate payment and billing information when placing an order.

Payments may be processed through third-party payment providers. We may not have access to your complete payment card details.

7. Delivery

We currently deliver within the United Kingdom.

Our standard delivery timeframe is 1–2 working days from dispatch, unless otherwise stated on the relevant product or at checkout.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, severe weather, public holidays, or other unforeseen events.

You are responsible for providing an accurate delivery address.

For further information, please refer to our Shipping Policy.

8. Flowers and Perishable Products

Fresh flowers are natural and perishable products. Their appearance may naturally change over time, and variations in colour, size, shape, and condition may occur.

Because of their perishable nature, certain cancellation and return rights may not apply where an item is unsuitable for return because it has deteriorated or is otherwise excluded by applicable law.

Nothing in these Terms limits your statutory rights where a product is faulty, damaged, incorrectly supplied, or does not conform to the contract.

9. Returns, Refunds and Cancellations

Our returns and refund procedures are explained in our Refund & Returns Policy.

Nothing in these Terms or our Refund & Returns Policy is intended to remove or restrict any statutory rights you may have under applicable UK consumer law.

10. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at help@flowers-blooms.com.

Please provide your order number and, where possible, photographs of the product and packaging.

We will assess the issue and provide an appropriate remedy in accordance with your legal rights.

11. Intellectual Property

All content on our website, including but not limited to:

Product photographs
Logos
Brand names
Text
Graphics
Website design
Product descriptions

is owned by or licensed to FLOWERS & BLOOMS LTD, unless otherwise stated.

You may not reproduce, distribute, modify, publish, or commercially use our website content without our prior written permission, except where permitted by law.

12. Third-Party Services and Links

Our website may use third-party services, including payment processors, delivery providers, analytics services, and other technology providers.

We may also provide links to third-party websites.

We are not responsible for the content, availability, security, or privacy practices of third-party websites or services.

13. Website Availability

We aim to keep our website available and functioning correctly, but we do not guarantee that it will always be available, uninterrupted, or free from errors.

We may temporarily suspend or modify the website for maintenance, security, updates, or other operational reasons.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms affects your statutory consumer rights.

15. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, strikes, courier disruptions, government restrictions, failures of telecommunications or utilities, or other unforeseen events.

Where possible, we will take reasonable steps to minimise the impact of such events.

16. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

The Terms applicable to your order will generally be those in effect when you place your order, unless a change is required by law or otherwise applies to your relationship with us.

17. Governing Law

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protection rights that apply to you.

If you are a consumer, you may also have the benefit of mandatory legal protections in the part of the United Kingdom where you live, where applicable.